Technology and analytics

In the May 11, 2026, edition of The Insider, managing editor Gretchen Gavett highlights a recent story about treating AI agents as coworkers, the results of the latest Insider Insights survey, and more.

When building guardrails, don’t start with principles; start with the worst outcomes you can imagine.

As AI accelerates the scale and sophistication of cyber threats, business leaders must rethink their cybersecurity strategies and prioritization.

When companies cling to the way they’ve always done things, they crowd out space to experiment and adapt.

The unintended consequences of putting agents in the org chart.

When organizations fixate on just one role model, they erase the very diversity that drives innovation.

And how to mitigate them.

But only if customers know about it.

Research shows how AI can weaken human connection at work. Leaders should step in to prevent this.

They converse, physically interact, and learn in real time.

What companies like Lowe’s are doing differently.

It reduces employee resistance, improves learning, and accelerates impact.

The most important effect of AI is the one we can’t see.

Fresh insights from a wide range of academic studies.

Companies now have the option to build, compose, collaborate, or buy outcomes rather than make do with existing SaaS offerings.

New research finds that it can quietly damage customer loyalty.